Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to determine current system deficiencies and new system objectives
communication skills to:
gather stakeholder needs
liaise with enterprise senior management
counselling skills to mentor and coach team members and resolve conflict
literacy skills to present options and recommendations in reports
negotiation skills to ensure expected project outcomes are achievable
numeracy and documentation skills to develop cost-benefit analyses
planning and organisational skills to plan project activities
research skills to identify solution alternatives
technical team management and leadership skills, including providing feedback.
Required knowledge
characteristics of leaders and technical teams
consultation and communication techniques and strategies
how to establish technical teams and determine stages of team development
estimation and cost-analysis techniques
methods of communication and communication styles, including interviewing techniques
objectives and benefits analysis
organisational values, policies and processes
performance management and project team appraisal methods
processes for monitoring team and own performance
project cash flow and budgeting
range of project-management methods and tools
self-awareness
systems analysis and modelling techniques
team roles and delegation within a multi-project methodology context
technology solution models and frameworks.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Project governance policy and processes may include: | established roles and responsibilities for key project stakeholders mandated positions to be filled on various project-governance boards or committees, such as the project steering committee or quality-review board mandated project-management standard or development methodology for the organisation project portfolio prioritisation process or criteria project selection process or criteria. |
Feasibility in relation to IT solutions may refer to: | economic operational technical. |
Information-gathering activities may include: | interviews research related to existing documents, and similar or previous projects surveys workshops. |
Constraints may include: | external or internal project dependencies limitations or standards that the project must adhere to: resources budget quality timeframe. |
Project-management plan documents may include: | change control communications human resource procurement quality risk management training. |
Hand-over activities may include: | communications to users and other stakeholders production system environment verification tests user training and documentation. |
Maintenance or support documents may include: | additional tasks or changed responsibilities within the support team for ongoing support of the new system new policies and procedures and how these differ to current practices technical documents relating to the system: specifications system dependencies technical requirements. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist